Refund policy
At Jewlpire, we want you to feel confident and comfortable when shopping with us. If your purchase does not meet your expectations, you may request a return within 30 days of delivery, provided the item meets the eligibility requirements below.
30-Day Return Eligibility
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include the original packaging, tags, and accessories when applicable.
- Be accompanied by your order number or other valid proof of purchase.
Items returned after the 30-day return period may not be eligible for a refund.
How to Request a Return
To begin the return process, contact us at contact@myjewlpire.com and include your order number along with a brief explanation of your return request.
To return your product, please mail your item to our facility at: 1010 Cumberland Ave, Apt 202, West Lafayette, Indiana 47906, United States
Our customer care team will review your request and provide the appropriate return instructions. Please do not ship any item back to us before receiving return instructions from our team.
Return Review & Refund Processing
When we receive your returned item, it will be inspected to confirm that it meets the return requirements outlined in this policy.
Once your return is approved, the refund will be issued to the original payment method used for your purchase.
Please allow approximately 5–10 business days for a processed refund to appear in your account. Your bank, card issuer, or payment provider may require additional processing time.
Return Shipping Costs
Original shipping charges, where applicable, are generally non-refundable.
Unless the return is related to an incorrect, damaged, or defective item caused by an issue on our side, the customer is generally responsible for the cost of return shipping.
Damaged, Defective, or Incorrect Orders
Every order is carefully checked before shipment. If your package arrives damaged, your jewelry is defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the matter quickly, please provide:
- Your order number.
- A clear description of the issue.
- Clear photographs of the item and its packaging.
After reviewing your information, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.
Exchange Policy
We facilitate exchanges exclusively for items that are damaged, defective, or incorrect. If your exchange is approved, we will ship the replacement item after the original product has been received and inspected by our team. Preference Exchanges: If you wish to exchange an item due to size, color, or personal preference, we recommend returning the original item for a refund and placing a new order for the desired product to ensure speed and availability.
Order Cancellation
We process orders promptly to ensure timely fulfillment. Cancellation requests may only be accepted before an order has entered processing or been shipped.
Once an order has been shipped, it cannot be cancelled and must be handled through the standard return process outlined above.
Refunds That Have Not Arrived
If your approved refund has not yet appeared in your account, please allow the stated processing period and then:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Allow additional business days for the refund to be reflected.
If you have completed these steps and your refund is still missing, please contact us at contact@myjewlpire.com so we can assist you.
Questions About Returns or Refunds?
Our customer support team is here to help with return requests, refunds, damaged orders, incorrect items, and other order-related concerns.
Please email contact@myjewlpire.com and include your order number and relevant details so we can assist you as efficiently as possible.
Contact Information
24/7 Customer Service
Address: 1010 Cumberland Ave, Apt 202, West Lafayette, Indiana 47906, United States
Phone: +1 (765) 819-6468
Email: contact@myjewlpire.com
Policy Updates
Jewlpire may update this Return & Refund Policy from time to time to reflect changes to our services, procedures, or business practices. Any revisions will be published on this page.